The reclamation procedure
Courses sold on our online platform represent a type of delivery of digital content that is not delivered on a permanent server but rather online by means of displaying lessons, videos, audio files, quizes and games on the platform.
The company Kampster LTD does not take any responsibility for the buyers mistakes, products purchased by mistake or any other mistakes that refer to their actions when purchasing on the Website and in such cases reclamations are not possible. If you come across any irregularities when purchasing courses on the Website or in case you did not get the purchased course, please contact our customer support at firstname.lastname@example.org or dial +381 62 777 244 and we will make sure to remove those irregularities so that you can obtain the purchased course.
If you want to start the reclamation process, it is necessary that you e-mail us at email@example.com with the reclamation request.
In the case of refunding, the buyer who previously paid with any of the payment cards, partially or in its entirety, and regardless of the reason for refunding, that refunding is done exclusively through VISA, Maestro or MasterCard payment card used for payment. This means that our bank will refund the customer on their payment card account upon our request.